Privacy Policy

1. What we collect

• Forms you submit: contact and intake details: name, work email, company, role, and what you tell us about your workflows, budget, and timeline.
• Conversations: messages you exchange with the AI Companion and in support sessions.
• Workspace data: the firm name, subdomain, and account email used to provision a trial workspace.
• Operational logs: request and audit logs needed to run, secure, and debug the service.

We don't run third-party advertising trackers on this site.

2. How we use it

To respond to you, qualify and scope engagements, provide and secure the platform, and meet legal obligations. Your data is used for inference only when AI features process it, never to train or fine-tune models, and we don't sell it.

3. Who else sees it

We use subprocessors for model hosting, billing, hosting and monitoring, and share data with them only as needed to provide the service. Write to hello@aagoai.com for the current list.

4. How long we keep it

Conversation logs and intermediate data: 90 days. Financial records: 7 years, per tax law. Lead and engagement records are kept while the relationship is active or until you ask us to delete them.

5. Your rights

On written request we delete personal data within 30 days (except where a legal hold applies) and export your data in JSON or CSV format. Write to hello@aagoai.com from the email address on the record.

6. Security

Documents, messages and connected-account access encrypted inside our database, TLS 1.2 or later in transit, and tenant-scoped isolation, with audit trails on platform actions. The full security posture, including current certification status, is published in the Trust Center.

7. Google account data

A real estate agent can connect their own Google account so that messages and appointments they approve go out from their own Gmail address and onto their own Google Calendar. Connecting is optional, and only the agent can do it.

• What we access: your Google account email address, so we can show which account is connected and send from it; permission to send email (which cannot read, search or change your mailbox); and permission to manage calendar events, which we use to check when you are busy and to add, move or remove appointments you approved.
• How we use it: we send an email only after you approve that specific message, and we change your calendar only for appointments you approved. We don't send anything automatically, in bulk, or for advertising.
• Inbox reading, only if you turn it on: you can separately let us read new email from your clients on active deals, so their questions show up on the deal. We look only at messages from those clients, starting from when you turned it on. We keep the subject, encrypted, and don't store the message body. You can turn this off at any time without disconnecting.
• What we keep: the access tokens Google gives us, encrypted and never shown to anyone, plus a record of each message we sent for you, as part of the deal's history.
• What we never do: we don't sell Google user data, use it for advertising, or use it to train or improve AI models. When an AI feature processes it, that is only to complete the task you asked for. People at Aago AI & Automation Consulting don't read it unless you ask us to for support, it is needed for security, or the law requires it.
• Disconnecting: disconnect in your settings and we delete the stored access at once. You can also remove our access from your Google account at myaccount.google.com/permissions.

Aago AI & Automation Consulting's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Text messages (SMS)

Aago AI LLC's real estate assistant replies by text, on behalf of a licensed real estate agent, to people who asked that agent about a home. We text you only when we hold a record of your consent to be contacted about your inquiry, such as the consent box on the agent's lead form, which starts unticked.

• What we collect: your mobile number, the messages you and the assistant exchange, and the consent record: when you gave consent, on which form, and the wording you agreed to.
• How we use it: only to reply to your inquiry and to pass the conversation to the agent you contacted. We don't send marketing or promotional texts.
• Who sees it: the agent you contacted and their brokerage, and the telecommunications provider that delivers the messages, only as needed to deliver them.
• Never for marketing: we do not sell, rent or share mobile numbers, text message consent or opt-in data with third parties or affiliates for their marketing or promotional purposes.
• Stopping: Reply STOP at any time and the texts stop. Only a person can turn them back on, and only at your request. You can also ask us to delete your number and messages, as described under Your rights.

9. Governing law

This policy and our handling of the data described above are governed by the laws of the State of Wisconsin, USA, without regard to its conflict-of-laws principles. Where a signed engagement agreement (MSA or DPA) sets different terms for engagement data, that agreement controls.

10. Changes and contact

Material changes will be reflected in the date above and, for workspace holders, notified by email. Questions: hello@aagoai.com.